Curtis did an excellent job in identifying the problem and providing a couple solutions. We discussed both and came to a mutual agreement, rather than him explicitly saying this is the only option and charge excessive amount. Curtis was very easy to talk to; even though I had lots of questions he was very professional throughout. He was prompt to the appointment, although I forgot about the time, he reached out and waited until I arrive. I would highly recommend their services for your plumbing needs!
Our plumbing, heating, and air conditioner services range from basic repair and maintenance to extensive sewer line replacements and remodels. Your comfort and safety is our company’s main concern. Our plumbing and HVAC technicians will assess your home’s systems and perform the necessary service to return your plumbing, heating or cooling system to full capacity.
Although needing emergency service for anything is never fun, if its plumbing service you ned I’d recommend Ben Franklin. The customer service person that took my call was courteous and professional. The service technician arrived well within the appointment time window. He was also courteous and professional. He understood my issue and explained what service was needed and what it would cost. He fixed the problem, cleaned up any debris that occurred during his work. We did the paperwork, he asked if I had any questions and then gave me his contact information in case I needed to call. You can’t beat that! Thanks!