I had called Ben Franklin to fix a pin hole leak in the meter horn. Booking an appointment was very easy and the crew (Sid and Brandon) showed up on time. They quickly found out that a stop valve was not working and had to be replaced as well. Sid clearly explained my options and the charges upfront. He dealt with the city for water shut off, went about the job in a quick and efficient manner. Sid was very professional and explained clearly what he was doing. He patiently answered all my questions. Brandon was very practical and frank. As they were finishing up (I had to leave the house for an hour) they spotted a leak in another valve and fixed that also. I thought it was highly ethical of them to do so. Thank you Sid and Brandon!
Get a minimum of three bids. Estimates for an average-sized job should be within a few hundred dollars. Be suspicious of anything that is substantially lower or double the price of the rest, and watch out for hidden fees, like charges for travel expenses. They could be signs of a home improvement scam. A good plumber will not nickel and dime you like this, and many of us will offer free estimates.
The word "plumber" dates from the Roman Empire. The Latin for lead is plumbum. Roman roofs used lead in conduits and drain pipes and some were also covered with lead, lead was also used for piping and for making baths. In medieval times anyone who worked with lead was referred to as a plumber as can be seen from an extract of workmen fixing a roof in Westminster Palace and were referred to as plumbers "To Gilbert de Westminster, plumber, working about the roof of the pantry of the little hall, covering it with lead, and about various defects in the roof of the little hall". Thus a person with expertise in working with lead was first known as a Plumbarius which was later shortened to plumber.