I had called Ben Franklin to fix a pin hole leak in the meter horn. Booking an appointment was very easy and the crew (Sid and Brandon) showed up on time. They quickly found out that a stop valve was not working and had to be replaced as well. Sid clearly explained my options and the charges upfront. He dealt with the city for water shut off, went about the job in a quick and efficient manner. Sid was very professional and explained clearly what he was doing. He patiently answered all my questions. Brandon was very practical and frank. As they were finishing up (I had to leave the house for an hour) they spotted a leak in another valve and fixed that also. I thought it was highly ethical of them to do so. Thank you Sid and Brandon!
Plumbers in Australia have licensing requirements that differ from state to state but it is generally accepted a 4-year apprenticeship with a further minimum experience of 2 years (6 years total) and a further curricular requirement as a benchmark for licensing. Licensed plumbers are also expected to maintain minimum relevant training requirements to maintain their plumbing license